Frequently Asked Questions
Everything you need to know about our premium timepieces and accessories.
What is the warranty on Vincero products?
Every Vincero product is backed by a 2-year limited warranty. We stand by the quality of our craftsmanship and will repair or replace any item with a manufacturing defect within this period.
How long does shipping take?
Orders are typically processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 365-day return policy. If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange, provided the item is in its original, unworn condition.
Are your watches water-resistant?
Yes, most of our watches have a water resistance rating of 5 ATM or 10 ATM. This means they can handle rain and brief submersion, but we recommend avoiding long periods of swimming or diving to preserve the leather straps.
What materials do you use for your watches?
We use premium materials including 316L surgical-grade stainless steel, top-grain Italian leather, and scratch-resistant sapphire-coated mineral crystal to ensure durability and style.
How do I care for my leather strap?
To maintain the longevity of your Italian leather strap, keep it away from excessive water and direct heat. Use a specialized leather conditioner periodically to keep the material supple and prevent cracking.